Benefits Customer Service Representative - Remote in Maryland $21/Hr

Military Spouse Corporate Career Network•Columbia, MD

13d•Remote

About The Position

Johns Hopkins Health Plan (JHHP) in Hanover, MD is hiring Customer Service Representatives (CSR) for their Call Center department. This is a 100% remote position. The CSR is a professional role responsible for responding to inquiries from Johns Hopkins Health Plans members, providers, and internal stakeholders. The CSR listens actively, provides accurate information, resolves issues, and documents interactions in JHHP’s systems. Applicants must hold their permanent residence in one of the following locations to be considered for this position: Maryland, Delaware, Pennsylvania, Virginia, Washington D.C., or Florida.

Requirements

High school diploma or equivalent.
Inbound call center experience highly preferred, preferably in health insurance.
Medicare Advantage experience strongly preferred.
Strong problem-solving and communication skills.
Proficient in Microsoft Office (Word, Excel, Outlook).
Ability to handle confidential information professionally.
Applicants must hold their permanent residence in one of the following locations to be considered for this position: Maryland, Delaware, Pennsylvania, Virginia, Washington D.C., or Florida.

Nice To Haves

EPIC experience a plus; training available.

Responsibilities

Answer inbound calls from Medicare Advantage members, representatives, and providers with empathy and professionalism.
Handle a variety of call types including benefit eligibility, enrollment, and claims status.
Conduct thorough research using available resources to resolve inquiries within CMS guidelines and internal policies.
Demonstrate strong listening skills and patience to understand and address member needs.
Work independently while collaborating with team members to ensure first-call resolution and a positive member experience.
Navigate multiple systems to resolve complex issues and advocate for members.
Exhibit a passion for delivering exceptional customer service that positively impacts STAR ratings.
Make outbound calls as needed for surveys and to resolve outstanding issues.
Communicate clearly and concisely, both verbally and in writing.
Adapt to changes and demonstrate flexibility in a dynamic environment.