Customer Service Representative- Benefits

Symetra • ,

5d • $22 - $34 • Hybrid

About The Position

As a Customer Service Representative, you will provide call center callers with timely, accurate, and customer-focused claim information. While delivering a superior level of customer service, you will solicit information needed to perfect the claim, document within the claim system, and work with the Supplemental Health products. As a member of the Customer Service team, you will support your teammates through flexibility, collaboration, creating a positive work environment, consistently maintain professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence.

Requirements

• 1-2 years of cumulative, relevant experience
• You have a sharp eye for detail and take pride in producing empathetic, accurate, high-quality work
• Superior verbal and proficient writing skills
• Basic to moderate skills with Microsoft Office and other software applications
• You can effectively manage contending priorities while achieving performance and service goals
• Perform well within a call center environment, focused on meeting quality and compliance expectations
• A collaborative team player who partners effectively with internal stakeholders to resolve issues and deliver positive customer outcomes.
• Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type: Fiber, Cable (e.g., Comcast/Xfinity, Spectrum), or DSL.
• NOT Permissible: Satellite (e.g., Starlink), cellular/mobile internet (including hotspots and home wireless services such as Verizon 5G Home, T-Mobile 5G Home Internet, and AT&T Internet Air), any other wireless technology, or wired dial-up.

Responsibilities

• Provide customers with timely, accurate, and customer-focused benefit and claim information
• Solicit and enter the information needed to enter and process claims accurately and in a timely manner
• Record summaries of information exchanged in our claim system with a high level of accuracy and detail easily understood by the user
• Demonstrate an increasing level of proficiency in the products (Critical Illness, Accident, Hospital Indemnity)
• Maintain genuine empathetic customer service throughout all interactions. Take appropriate actions to earn the caller's trust. Anticipate customer needs and act upon them
• Meet or exceed call center operational metrics
• Enter incoming claim information with high degree of accuracy, meeting or exceeding established metrics
• Perform other tasks requested by management

Benefits

• Flexible full-time or hybrid telecommuting arrangements
• 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Company matching for community contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed