Customer Service Representative

CCL Label • Fuquay-Varina, NC

20d • Hybrid

About The Position

The Customer Service Representative is responsible for coordinating custom label orders. This role involves reviewing customer purchase orders for label specifications, resolving discrepancies, entering orders into the system, expediting orders by communicating with production, developing business relationships with customers, acting as a liaison between customers and salespeople, communicating pricing, and handling customer complaints and credit memos.

Requirements

• Associate degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training/or equivalent combination of education and experience.
• Ability to read and comprehend detailed instructions, correspondence, and memos.
• Ability to write routine reports and correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, sales persons, management, and other employees of the organization.
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical, diagram, oral and written form.
• Close vision, distance vision, color vision, and the ability to adjust focus.

Responsibilities

• Reviews the customer’s purchase order for label specifications including size and dimension, quantity, raw material, color selection, copy position, packaging and delivery instructions, and custom specification requirements.
• Resolves any purchase order discrepancies with customer.
• Enters orders into computerized order system.
• Reviews all pertinent information on the Sales Order and provides accurate information to all areas of production.
• Conducts daily review of the Open Order Report, communicates with supervisors within all areas of production.
• Develops business relationship with the customer.
• Acts as the liaison between customer and salesperson.
• Communicates price to the customer and keeps the salesperson informed of all activity pertaining to the customer.
• Enters Quality Defect Reports into databases and advises the salesperson of customer complaints, issues instructions to produce credit memos/billing adjustments to the Accounting Department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree