Customer Service Representative

Avita Care Solutions • New Orleans, LA

20d • Onsite

About The Position

The Customer Service Representative will assist patients with picking up their medications as well as checking out the medications through the Point of Sale (POS) system. This is a retail based position located at 1631 Elysian Fields Avenue, New Orleans, LA. This role is a great opportunity for professional development and a transition into a pharmacy technician role.

Provides excellent customer service by acknowledging, assisting, and showing compassion and professionalism toward a diverse patient population in person and over the phone.
Operates the cash register using the POS system.
Balances register drawer accurately each day.
Ensures all daily deposits are properly carried out in a timely way for all POS registers.
Check and enters daily orders from wholesalers.
Assist with routine inventory maintenance tasks.
Maintains a neat and organized workstation.
Retains pharmacy equipment in accordance with company standards.
Accepts prescription orders and evaluate information for completeness and accuracy.
Maintains temperature logs for the pharmacy and medication refrigerators.
Communicates effectively with other members of the pharmacy operations team.
Coordinates and track daily prescriptions deliveries and/or pick up orders.
Ensures all deliveries are made accurately and on time and accounted for.
Proactively identifies problems, escalate if/when appropriate, and provide effective solutions.
Multitasks in a fast-paced environment with several computer programs and patients.
Performs other related duties as assigned.

Requirements

• High School Diploma or general education degree (GED); or one or more years of related experience and/or training; or equivalent combination of education and experience
• Cashiering experience using POS software
• Knowledge of MS Suite including Word, spreadsheet software; inventory software; internet software; order processing systems
• Strong typing and data entry skills
• Able to lift and carry light to medium-weight packages
• Ability to multitask and remain organized in a busy, fast-paced work environment
• Be pro-active in identifying and analyzing problems and provide solutions

Nice To Haves

• Bilingual in Spanish is highly preferred
• Prior retail pharmacy experience a plus
• experience with shipping and packaging a plus
• Strong and effective communication and customer service skills

Responsibilities

• Provides excellent customer service by acknowledging, assisting, and showing compassion and professionalism toward a diverse patient population in person and over the phone
• Operates the cash register using the POS system
• Balances register drawer accurately each day
• Ensures all daily deposits are properly carried out in a timely way for all POS registers
• Check and enters daily orders from wholesalers
• Assist with routine inventory maintenance tasks
• Maintains a neat and organized workstation
• Retains pharmacy equipment in accordance with company standards
• Accepts prescription orders and evaluate information for completeness and accuracy
• Maintains temperature logs for the pharmacy and medication refrigerators
• Communicates effectively with other members of the pharmacy operations team
• Coordinates and track daily prescriptions deliveries and/or pick up orders
• Ensures all deliveries are made accurately and on time and accounted for
• Proactively identifies problems, escalate if/when appropriate, and provide effective solutions
• Multitasks in a fast-paced environment with several computer programs and patients
• Performs other related duties as assigned

Benefits

• Healthcare benefits (medical, dental, vision) for eligible team members and their families, along with additional company paid and voluntary benefit offerings.
• Six company paid holidays and three personal floating holidays, paid time off (PTO), paid leaves - two weeks paid parental leave, bereavement, sick leave, time to vote and jury duty, award recognition program, professional learning and development opportunities.
• Company paid benefits – basic life and AD&D, Maven and Health Care Advocate Work/Life Balance Program, health/dependent flexible spending.
• Voluntary benefits – long and short-term disability, pet insurance, legal, accident, hospital indemnity, critical illness, whole and supplementary life insurance, identity theft protection, 401(K) retirement savings plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED