Customer Service Representative

GFL Environmental Inc. • Bracebridge, ON

7d • Onsite

About The Position

Our GFL location in Bracebridge, ON is looking for a bright Customer Service Representative to join the team! The CSR will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner.

Requirements

• High School Diploma or GED.
• Previous customer service experience is an asset.
• Excellent communications skills
• Excellent problem-solving skills and a drive to succeed
• Valid work authorization in the country where the job is located is required.
• Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

Responsibilities

• Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.
• Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
• Answer incoming and make outgoing customer telephone calls.
• Receive and resolve, within established guidelines, customer questions and concerns.
• Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
• Track customer information and concerns and enter data into database.
• Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
• Maintain new account files.
• Work with supervisors to ensure that all missed stops and special pick ups are completed daily.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED