Customer Service Representative, Industrial Services

GFL Environmental Inc. • Northwood, OH

15h • Onsite

About The Position

GFL Environmental Services USA, Inc. is seeking a full-time Customer Service Representative. The Customer Service Representative will be accountable for answering customer calls and entering work orders for an oil-based company. We are looking for a reliable Customer Service Representative to perform tasks that will help us grow our business and maintain current customers.

Requirements

• Minimum of 2 years customer service experience.
• Proficient computer skills, specifically Google Workspace.
• Ability to organize multiple projects and have excellent multitasking skills.
• Good problem-solving ability.
• Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
• Valid work authorization in the country where the job is located is required.
• Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

Nice To Haves

• Associate's degree in business preferred but not required.
• Microsoft Teams knowledge a plus but not required.

Responsibilities

• Provide excellent customer service and professionalism to all customers via telephone or email.
• Field phone calls and set up work orders and dispatch accordingly.
• Work closely with drivers for Logistics routing and dispatch.
• Receive and resolve, within established guidelines, customer questions and concerns.
• Respond promptly to customer inquiries.
• Monitor, resolve, and document customer issues.
• Obtain relevant information to handle product and service inquiries.
• Provide established pricing and assist in confirming scheduling if needed.
• Retrieve pertinent customer information for credit approval to set up new customer accounts when Sales Team requests help.
• Manage customer accounts.
• Accounts Receivable and collection (when needed).
• Keep track and follow up on customer interactions when necessary.
• Provide feedback on the efficiency of the customer service process.
• Perform other duties and responsibilities as required or requested by management.
• Maintain a positive attitude and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners.

Benefits

• 3 weeks PTO annually
• 4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverages.
• 401(k) with an employer match.
• Paid holidays.
• Employee Assistance Program with free counseling services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree