Customer Service Representative (2921)

The Marek Group • Louisville, KY

17h • Onsite

About The Position

HighNote is looking for a Customer Service Representative to join their team in Louisville, KY. This is not a traditional call center role. The ideal candidate will have experience in print, direct mail, promotional products, marketing services, or a similar production-driven environment. Reporting to the VP of Operations, this role combines customer service and project management responsibilities, including client relationship building, account growth, and project oversight. This position offers an opportunity for career growth within the company and a chance to shape the future of the service team.

Requirements

• Previous customer service experience in print manufacturing required.
• High School diploma or equivalent experience preferred.
• Print/Direct Mail experience preferred.
• Experience with Microsoft Office.
• Strong analytical and problem-solving skills.
• Experience with PACE

Nice To Haves

• Strong interpersonal skills, with an emphasis on collaborative teamwork.
• High attention to detail with excellent problem-solving skills.
• Drive and high energy, combined with a commitment to accountability and integrity.
• The ability to take ownership, generate innovative ideas, and tackle complex problems.
• Adaptability is a key asset for excelling in our fast-paced, ever-changing work environment.

Responsibilities

• Responsible for cost effective, efficient, and quality production of projects from job entry through final shipping maintaining the company objectives and client expectations.
• Communicate with internal and external customers and follow-up promptly with quotes, requests, orders, etc.
• Maintain existing customer relationships.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Provide outstanding customer service through oral and written communications.
• Work with all stakeholders, such as sales representatives, administrative staff, production, suppliers, and customers on orders and projects, including pricing, technical specifications, and meeting deadlines.
• Prepare and process quotes, orders, and sample requests.
• Establish and maintain relationships with outside vendors and industry experts; maintain knowledge of current and new technologies through publications, training, network opportunities and management staff.
• Recognize and celebrate wins; foster a high-performance environment with a focus on “team”; collaborate effectively with peer group.
• Communicate and negotiate with vendors on behalf of the company to obtain competitive pricing and scheduling to meet our customer’s needs.
• Follow and comply with safety policies and procedures.
• Contributes to team effort by assisting in areas as needed.

Benefits

• 9 Paid Holidays, including the day after Thanksgiving, Christmas Eve, and New Year’s Eve
• 2 weeks standard vacation + 3 annual PTO days
• Health, Dental, and Vision insurance
• Health Savings Account
• 401(k) with Company Match
• Employee Assistance Program providing confidential 24/7 support, resources, and referrals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED