Customer Service Representative (2921)

THE MAREK GROUP INC • Louisville, KY

22h • Onsite

About The Position

HighNote is looking for a Customer Service Representative to join our team in Louisville, KY. This is not a traditional call center role. We are looking for someone with experience in print, direct mail, promotional products, marketing services, or a similar production-driven environment. Under the direction of the VP of Operations, the Customer Service Representative will encompass a variety of customer service and project manager roles for the company. Your day-to-day responsibilities will span from client relationship building, account growth and project management. As a Customer Service Representative, you’ll have the opportunity to grow your career alongside our company as you play a pivotal role in shaping the future of our service team. If you’re passionate about being part of an exceptional team and ready to take your career to the next level, we’re eager to meet you.

Requirements

• Previous customer service experience in print manufacturing required.
• High School diploma or equivalent experience preferred.
• Print/Direct Mail experience preferred.
• Experience with Microsoft Office.
• Strong analytical and problem-solving skills.
• Experience with PACE

Nice To Haves

• Strong interpersonal skills, with an emphasis on collaborative teamwork.
• High attention to detail with excellent problem-solving skills.
• Drive and high energy, combined with a commitment to accountability and integrity.
• The ability to take ownership, generate innovative ideas, and tackle complex problems.
• Adaptability is a key asset for excelling in our fast-paced, ever-changing work environment.

Responsibilities

• Responsible for cost effective, efficient, and quality production of projects from job entry through final shipping maintaining the company objectives and client expectations.
• Communicate with internal and external customers and follow-up promptly with quotes, requests, orders, etc.
• Maintain existing customer relationships.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Provide outstanding customer service through oral and written communications.
• Work with all stakeholders, such as sales representatives, administrative staff, production, suppliers, and customers on orders and projects, including pricing, technical specifications, and meeting deadlines.
• Prepare and process quotes, orders, and sample requests.
• Establish and maintain relationships with outside vendors and industry experts; maintain knowledge of current and new technologies through publications, training, network opportunities and management staff.
• Recognize and celebrate wins; foster a high-performance environment with a focus on “team”; collaborate effectively with peer group.
• Communicate and negotiate with vendors on behalf of the company to obtain competitive pricing and scheduling to meet our customer’s needs.
• Follow and comply with safety policies and procedures.
• Contributes to team effort by assisting in areas as needed.

Benefits

• 9 Paid Holidays, including the day after Thanksgiving, Christmas Eve, and New Year’s Eve
• 2 weeks standard vacation + 3 annual PTO days
• Health, Dental, and Vision insurance
• Health Savings Account
• 401(k) with Company Match
• Employee Assistance Program providing confidential 24/7 support, resources, and referrals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED