Customer Service Representative

Canadian Tire Corporation•Laval, QC

11d•Onsite

About The Position

Part of the Canadian Tire family, Sports Experts is headquartered in Laval, Quebec, and boasts over 50 years of tradition focused on customer service. The company is dedicated to promoting a wide selection of sports equipment, clothing, and footwear from renowned and exclusive brands, positioning itself as the destination to 'Stay fit. Live well.' The Customer Service Representative role is crucial for providing timely and professional service to all Sports Experts customers and offering support to store employees for resolving post-sale issues. The organization emphasizes its commitment to fostering an environment where belonging thrives, and diversity, inclusion, and equity are integral to its operations, actively welcoming and encouraging candidates from various equity-seeking groups. They are one of Canada’s most admired and trusted companies, continually innovating to excite and serve Canadian customers from coast-to-coast, offering products and services that reflect the diverse nature of communities.

Requirements

High School Diploma
Bilingual (French and English, written and spoken)
Well spoken and good writing skills
Excellent organizational skills and attention to detail
Knowledge of Microsoft Office suite

Nice To Haves

Previous customer service experience is an asset

Responsibilities

Service all Sports Experts customers in a timely professional manner
Offer support to store employees to resolve in store post sale issues
Respond to customer’s emails regarding questions about returns, product issues, delivery issues, etc.
Answer customer calls requesting information or support on a post sale issue
Respond to calls and emails from store staff regarding returns received and in-store issues that may occur
Process refunds for articles sent back from customers
Work order reports proactively to identify any issues
Handle some social media escalations