Kinney Homecare Customer Service Representative

Kinney Drugs • Watertown, NY

2d • Onsite

About The Position

Kinney Homecare is seeking a Customer Service Representative responsible for receptionist activities and patient insurance verification. This role involves gathering patient information, verifying insurance, assisting with financing options, setting up paperwork, pre-qualifying customers, answering phones professionally, and providing exceptional customer care to create a positive first impression. The position also includes computer data entry for new patients and updates, as well as unpacking shipments and stocking shelves.

Requirements

• High School Diploma or GED

Nice To Haves

• 0-1 years previous experience in related position
• Previous Healthcare or DME experience

Responsibilities

• Gather patient information by taking initial demographic information from rental source and document on Patient Information Sheet/computer system
• Verify all types of insurance and assist in creative financing when no insurance is available
• Set up initial paperwork
• Pre-qualify customers for reimbursement purposes
• Answer phone calls in a professional manner
• Project a positive first impression by greeting customers with exceptional customer care
• Computer input to include new patient data and various patient updates
• Unpack shipment when received and stock shelves as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED