Customer Service Representative

Select Medical•Camp Hill, PA

1d•Onsite

About The Position

Professionally and courteously provide a variety of patient and insurance services through mail, telephone, e-mail and personal contact in response to patient account inquiries. This position will maintain a more active role in fixing patient accounts in the billing system and reviewing reports to assist in quality control of patient accounts, specifically patient balances.

Requirements

High school diploma or GED required.
Minimum one year of Customer Service Experience in Hospitality, retail, or banking
Must have computer proficiency and experience in Windows-based technologies
Phone or call center experience.

Nice To Haves

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
Medical Background (Insurance, Front Desk, Etc.)
Excellent problem-solving skills and the ability to do so independently
Ability to handle difficult situations with a positive attitude
Good interpersonal, oral, and written communication skills

Responsibilities

Answer, forward and log incoming calls in the manner specified by the Central Business Office (CBO) Manager or Supervisor.
Comprehend insurance and patient responsibilities in relation to account balances and billing.
Resolve patient, physical therapy center, and internal account inquiries, both verbal and written.
Forwarding the inquiries to the Lead and members of the Accounts Receivable team or appropriate supervisors as necessary if unable to resolve inquiry
Take patient payments and applying to account correctly.
Process and forward incoming mail according to department protocols.
Document the billing system concerning all verbal and written communication relative to the specific patient accounts.
Assist and support other departments and appropriate staff members as needed to resolve patients account inquiries.
Provide feedback to the appropriate CBO staff when informed of changes in payers, plans, contracts, addresses, or other vital account billing information.
Follow all HIPAA requirements as defined by Compliance Department.
When not taking inbound calls; will work on other duties as assigned.