Customer Service Representative - Onsite - Ridgeland MS

Modivcare • Ridgeland, MS

9d • Onsite

About The Position

Modivcare is seeking an experienced Customer Service Representative to serve as the first point of contact for members, resolving questions and concerns accurately and promptly. The role supports members by coordinating transportation services, documenting interactions, and providing a positive experience that contributes to improved health outcomes. The position is onsite five days a week at the Ridgeland, Mississippi office, with a stated start date of December 8, 2026. The contact center operates 24/7/365, and schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage.

The position involves frequent telephone, headset, and computer use, data entry, and extended periods of sitting. Occasional standing and walking and lifting up to 10 pounds are also required. Reasonable accommodations may be made for qualified individuals with disabilities to perform the essential functions.

The posting also lists work-from-home requirements: high-speed internet of at least 25 Mbps download and 5 Mbps upload with proof of a speed test, the ability to connect directly to a modem, a dedicated private work area, and attendance at all training with camera use for the first 30 days. The posting separately specifies that this role is onsite five days a week.

Requirements

• High school diploma preferred.
• 0–2 years of contact center or customer service experience involving high call volume and data entry preferred, or an equivalent combination of education and/or experience.
• Excellent customer service and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to quickly learn new technology and processes, and understand and follow complex instructions.
• Ability to type at least 35 words per minute.
• Ability to meet the stated physical demands, with reasonable accommodations where applicable.

Nice To Haves

• High school diploma.
• Contact center or customer service experience involving high call volume and data entry.

Responsibilities

• Assist customers with transportation questions and concerns.
• Schedule, modify, and cancel reservations as requested.
• Obtain and document details of customer complaints and concerns.
• Accurately document all relevant customer information.
• Attend required meetings and comply with company policies and procedures.
• Maintain acceptable attendance and punctuality.
• Ensure accurate trip data entry and documentation.
• Maintain a polite, professional, and courteous demeanor.
• Produce high-quality work.
• Refer unresolved customer grievances to appropriate departments for further investigation and resolution.
• Promote a positive and collaborative working environment.
• Support a 24/7/365 contact center environment, including required holiday coverage when scheduled.
• Participate in additional projects or duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Employer-paid basic life insurance and AD&D.
• Voluntary life insurance for employees, spouses, and children.
• Health care and dependent care flexible spending accounts.
• Pre-tax and post-tax commuter and parking benefits.
• 401(k) retirement savings plan with company match.
• Paid time off.
• Paid parental leave.
• Short-term and long-term disability.
• Tuition reimbursement.
• Employee discounts on retail, hotel, food, restaurants, car rental, and other items.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED