Customer Service Representative - Onsite - Ridgeland MS

Modivcare • Ridgeland, MS

10d • Onsite

About The Position

Modivcare is seeking an experienced Customer Service Representative to serve as the first point of contact for members, resolving questions and concerns accurately and promptly. The role supports members by coordinating transportation services, documenting interactions, and providing a positive experience that contributes to improved health outcomes. The position is onsite five days a week at the Ridgeland, Mississippi office, with a required start date of December 8, 2026. Shifts are Monday through Friday, but the contact center operates 24/7/365, and schedules may include nights, weekends, and holidays, including required coverage on company-recognized holidays.

The role involves frequent phone, headset, and computer use, data entry, and extended periods of sitting. Occasional standing and walking and lifting up to 10 pounds may be required. Reasonable accommodations may be made for qualified individuals with disabilities to perform the essential functions.

Requirements

• Ability to provide customer service and interpersonal skills, working independently and as part of a team.
• Ability to quickly learn new technology and processes and understand and follow complex instructions.
• Ability to type accurately at least 35 words per minute.

Nice To Haves

• High school diploma preferred.
• 0–2 years of contact center or customer service experience involving high call volume and data entry, or an equivalent combination of education and/or experience, preferred.

Responsibilities

• Assist customers with transportation questions and concerns.
• Schedule, modify, and cancel reservations as requested.
• Obtain and document details of customer complaints and concerns.
• Ensure all relevant customer information is accurately documented.
• Attend required meetings and adhere to company policies and procedures.
• Maintain acceptable attendance and punctuality standards.
• Ensure accurate trip data entry and documentation.
• Maintain a polite, professional, and courteous demeanor.
• Demonstrate commitment to producing high-quality work.
• Refer unresolved customer grievances to appropriate departments for further investigation and resolution.
• Promote a positive and collaborative working environment.
• Support a 24/7/365 contact center, including required holiday coverage and schedules that may include nights, weekends, and holidays.
• Participate in additional projects or duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Employer-paid basic life insurance and AD&D
• Voluntary life insurance for employees, spouses, and children
• Health care and dependent care flexible spending accounts
• Pre-tax and post-tax commuter and parking benefits
• 401(k) retirement savings plan with company match
• Paid time off
• Paid parental leave
• Short-term and long-term disability
• Tuition reimbursement
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed