Customer Service Representative-Montgomery Office, Onsite

Edfinancial Services LLC•Montgomery, AL

5d•Onsite

About The Position

At Edfinancial, we’re more than a workplace — we’re a mission-driven community helping people manage one of life’s biggest investments: their education. As a leading contractor for the U.S. Department of Education, we pride ourselves on integrity, growth, and employee success. We offer tuition reimbursement, leadership development programs, and a people-first culture where your growth matters. As a Customer Service Representative, you’ll be the friendly, knowledgeable voice our customers depend on. You’ll handle inbound and outbound calls with professionalism and empathy, provide accurate, clear information about our products and services, and resolve questions and issues quickly while maintaining compliance with federal and company guidelines. You will use sound judgment and strong communication skills to support each customer interaction and collaborate with your team to create a positive, high-quality work environment.

Requirements

Professional appearance and positive attitude
Strong communication and listening skills
Ability to deliver clear and accurate information to solve problems efficiently
Flexibility and availability during business hours
Basic computer proficiency
Ability to collaborate with teammates and leaders who want to see you succeed

Nice To Haves

Potential to work remotely after on-site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards!

Responsibilities

Handle inbound and outbound calls with professionalism and empathy.
Provide accurate, clear information about our products and services.
Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
Use sound judgment and strong communication skills to support each customer interaction.
Collaborate with your team to create a positive, high-quality work environment.