CSR-Chatham TB

Georgia Department of Public Health•Savannah, GA

About The Position

Under general supervision, the Customer Service Representative performs administrative and clerical duties to support the Chatham County Health Department’s Chest Clinic. The role provides courteous customer service to patients and partners, helps maintain clinic operations and patient flow, and handles confidential information in accordance with HIPAA privacy and security standards. All Coastal Health District County Health Department employees are considered essential during emergencies and may be required to support activities such as staffing a shelter, Specimen Point of Collection Site (SPOC), or Point of Dispensing site (POD). This participation may be required during or outside regular work hours. The position may also involve occasionally lifting up to 45 pounds.

Requirements

High school diploma or GED.
At least 12 months of experience handling customer questions or complaints and/or providing information.
Ability to occasionally lift up to 45 pounds.
Applicants chosen for employment are subject to criminal background checks, fingerprinting, reference checks, and required immunizations; a pre-employment drug screen may also be required.

Responsibilities

Answer telephone calls and emails.
Schedule appointments and check patients in and out.
Help maintain clinic flow.
Process referrals and enter data into the electronic health record.
Process payments, verify insurance, and track outstanding balances.
Resolve customer complaints and provide professional, courteous customer service.
Draft documentation and reports.
Handle confidential information and maintain HIPAA privacy and security standards.
Communicate with internal and external customers and partners to meet customer expectations.
Respond to emergencies and participate in emergency assignments, which may occur during or outside regular work hours.
Attend staff meetings and ongoing training.
Perform additional customer service and clerical support duties as assigned.

Benefits

13 paid holidays.
Generous leave package, including Educational Support Leave and accrued annual and sick leave.
Defined benefit retirement plan.
Health insurance.
Dental insurance.
Vision insurance.
Health care spending account.
Dependent care spending account.
Life insurance.
AD&D insurance.
Disability insurance.
Legal insurance.
Long-term care insurance.
Specified illness coverage.
Deferred compensation plans (401K and 457 Plans).
Supportive and rewarding work environment.
Physical activity breaks.
Employee Assistance Program.
Employee discount program.
Tuition assistance.