Seasonal Customer Service Representative (Email & Tier 1 Support)

Resolv.Global

4h • Onsite

About The Position

We are seeking Seasonal Customer Service Representatives to join our customer support team during a busy retail season. This is an excellent opportunity for individuals who are customer-focused, detail-oriented, and comfortable supporting customers through both email and phone channels. In this role, you will primarily manage customer email inquiries while also assisting customers with order-related questions, product inquiries, account concerns, and general customer service requests. Successful candidates will possess excellent written and verbal English communication skills, strong attention to detail, and the ability to deliver exceptional customer experiences in a fast-paced environment. This is a seasonal assignment running from July 6, 2026, through September 6, 2026, with potential opportunities for future seasonal projects based on business needs and performance.

Requirements

• Excellent written and verbal English communication skills
• Strong grammar, spelling, and attention to detail
• Strong problem-solving and critical-thinking abilities
• Comfortable navigating multiple systems simultaneously
• Strong typing and computer skills
• Ability to learn new tools and processes quickly
• Strong organizational skills and attention to detail
• Reliable attendance and schedule adherence
• Ability to work independently while contributing positively to a team environment
• Resumes must be submitted in English

Nice To Haves

• Previous customer service experience preferred

Responsibilities

• Respond to customer emails accurately, professionally, and efficiently
• Handle inbound Tier 1 customer service inquiries
• Assist customers with order placement and order status requests
• Answer product, policy, and general customer questions
• Research customer concerns and provide timely resolutions
• Document customer interactions accurately within company systems
• Escalate complex customer issues when necessary
• Follow established quality standards, policies, and procedures
• Maintain professionalism and empathy during all customer interactions
• Deliver a positive customer experience across email and phone channels

Benefits

• Gain valuable customer service experience
• Work in a supportive and team-oriented environment
• Develop professional communication skills
• Build experience supporting customers through email and phone channels
• Opportunity to be considered for future seasonal assignments based on performance and business needs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed