Customer Support Representative (Email & Voice)
Resolv.Global
•$17,000
About The Position
We're hiring Customer Support Representatives to join a growing customer experience team supporting a well-established retail rewards program used by thousands of customers across multiple locations. This is an excellent opportunity for individuals who enjoy helping people, solving problems, and delivering exceptional customer service through both email and phone support.
Requirements
- Minimum 6 months of call center or customer support experience
- Strong written and verbal English communication skills
- Comfortable handling both email and phone interactions
- Strong problem-solving abilities and attention to detail
- Customer-focused mindset with a positive attitude
- Ability to work effectively in a team environment
- Reliable attendance and professionalism
- This is an English-speaking role that requires strong written and verbal English communication skills.
- All resumes must be submitted in English to be considered for the position.
Responsibilities
- Respond to customer inquiries via email and inbound phone calls
- Assist customers with rewards program questions, account issues, and app-related inquiries
- Investigate and resolve customer concerns efficiently and professionally
- Document customer interactions accurately
- Maintain high-quality service standards and customer satisfaction
- Collaborate closely with teammates to ensure seamless customer support
Benefits
- Stable full-time employment
- Supportive team environment
- Paid training and nesting period
- Opportunity to grow within a customer-focused organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
