Customer Service Representative
About The Position
The Customer Service Representative occupies a critical project coordination role within the Wexxar Packaging Sales Team by being responsible for preparing quotes and orders and responding to various inquiries both internally and externally. This is a fully onsite, in office position. Provide top level customer service to customers, channel partner distributors, outside sales team and internal departments; engineering, production, logistics, accounting. Establish and maintain positive and productive working relationships through telephone conversations, email communications and face to face meetings. Act as the critical project coordinator both internally and externally for gathering and communicating data/information and following up on needed information. Analyze data to effectively and accurately prepare quotes, process orders, and answer inquiries. Document and proactively anticipate and plan for potential bottlenecks or problem areas during quote/order process. Successfully complete milestones in developing product knowledge and understanding of company products and the packaging industry. Support the Outside Sales Team in assigned territories by providing administration in an efficient and timely manner. Prepare and maintain various reports using advanced excel and ERP skills, detailing project plans/progress. Follow up with customers/distributor/agents for corrugate samples and payments/deposits and other needed information.
Requirements
- College diploma or University degree in Business, engineering or technology
- 2 -5 years’ work experience in customer service, sales and/or coordinating projects
- Sound knowledge of Microsoft Office (Word, Excel, Outlook), including ability to run and analyze reports while using various excel tools
- Good written and verbal communication skills.
- Good organizer and planner
- Experience working collaboratively within cross-functional teams.
- Strong attention to detail
- Hardworking, respectful, motivated, and enthusiastic.
Nice To Haves
- Experience in the packaging machinery industry, corrugated industry, or manufacturing processes are considered strong assets for this role
Responsibilities
- Provide top level customer service to customers, channel partner distributors, outside sales team and internal departments; engineering, production, logistics, accounting.
- Establish and maintain positive and productive working relationships through telephone conversations, email communications and face to face meetings.
- Act as the critical project coordinator both internally and externally for gathering and communicating data/information and following up on needed information.
- Analyze data to effectively and accurately prepare quotes, process orders, and answer inquiries.
- Document and proactively anticipate and plan for potential bottlenecks or problem areas during quote/order process.
- Successfully complete milestones in developing product knowledge and understanding of company products and the packaging industry.
- Support the Outside Sales Team in assigned territories by providing administration in an efficient and timely manner.
- Prepare and maintain various reports using advanced excel and ERP skills, detailing project plans/progress.
- Follow up with customers/distributor/agents for corrugate samples and payments/deposits and other needed information.
Benefits
- comprehensive medical/dental program
- generous paid time off program
- retirement savings plan with a company match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
