Customer Service Representative at the Key West Aquarium

Historic Tours of America•Key West, FL

13d•Onsite

About The Position

The Customer Service Representative gives accurate exhibits and tour times, while effectively controlling guest lines to ensure tours stay on schedule. Our ideal Customer Service Representative has a passion for helping people and making their Aquarium experience a memorable one.

Requirements

Ability to perform on-your-feet routine physical activity
Ability to work independently over long periods of time within the scope of established rules and regulations to satisfy the needs of our guests
Ability to stand for long periods of time and work outside in the field and tolerate a wide range of temperatures and weather conditions
Ability to read, write and speak fluent English in order to communicate with fellow CASTmembers and the general public
Ability to work flexible shifts, including days, evenings, weekends and holidays
Successful candidate must undergo a background search

Nice To Haves

High school graduate or equivalent preferred
Prior customer service experience preferred
Outgoing and enjoy working with the public

Responsibilities

Give accurate exhibits and tour times
Effectively control guest lines to ensure tours stay on schedule
Handle stressful situations and difficult people both in person and via the radio while maintaining a professional and pleasant demeanor

Benefits

Competitive pay and paid training: $17per hour
2 weeks of paid vacation time
Company sponsored health and wellness plans
Paid sick time
401K plan with company matching
Flexible schedules (including a combination of weekdays and weekends are available)
Fun and upbeat work environment with various award and recognition celebrations throughout the year
First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%)
Discounts in retail stores
Free admission to all company attractions