Customer Service Representative, West Springfield
About The Position
Provides superior customer service to customers while placing an emphasis on relationship building. The Customer Service Representative consistently provides superior professional service to internal and external customers and meets expectations of teamwork, punctuality, and regular, reliable attendance. This role involves opening, maintaining, and servicing deposit accounts and ancillary services, demonstrating an understanding of trusts, POAs, and estates, and professionally answering questions and resolving problems for customers and staff. Additional duties include redeeming US Savings Bonds, notarizing documents, processing domestic/international wires, creating awareness about products and services through needs exploration and rapport building, making referrals as appropriate, and assisting in attaining branch sales goals. The role may also involve acting as a safe deposit custodian, possessing complete knowledge of teller functions to assist as a teller as needed, and providing support to all branches. All employees handling customer accounts and transactions have a duty to report apparent suspicious activity and OFAC matches to the BSA Officer and the Security Officer.
Requirements
- High school diploma or GED required; additional courses or CFT classes preferred.
- Minimum of two years of retail banking and/or Customer Service experience with demonstrated leadership and communication skills.
- Strong communication and interpersonal skills.
- Strong knowledge of current technology and ability to adapt to changing technology.
- Demonstrated commitment to customer service.
Nice To Haves
- additional courses or CFT classes preferred
Responsibilities
- Consistently provides superior professional service to internal and external customers.
- Consistently meet expectations of teamwork, punctuality, and regular, reliable attendance.
- Opens, maintains, and services deposit accounts and ancillary services.
- Demonstrates an understanding of trusts, POAs, and estates.
- Professionally answers questions and resolves problems for customers and staff.
- Performs a variety of customer service-related tasks, including, but not limited to redeeming US Savings Bonds, notarizing documents, and processing domestic/international wires.
- Creates awareness about products and services through needs exploration and rapport building. Makes referrals as appropriate.
- Assists in attaining branch sales goals by supporting and participating in branch campaigns.
- May act as a safe deposit custodian by establishing and closing safe deposit contracts, processing payments, and providing box access.
- Possesses complete knowledge of teller functions to assist as a teller as needed.
- Provides support to all branches.
- Assumes additional responsibilities as requested.
- Completing an accurate CTR.
- Properly identifying all bank customers in accordance with the bank’s Customer Identification Program.
- Duty to report apparent suspicious activity and OFAC matches to the BSA Officer and the Security Officer.
Benefits
- Competitive salary
- Generous paid time off
- 12 paid holidays
- Dynamic work culture
- Fun work environment
- Weekly pay schedule
- Medical, dental, vision and life insurance upon hire
- 401K plan with dollar-for-dollar match
- Profit sharing bonus after two full calendar years of employment
- Robust wellness program with monetary incentives
- $5,000 tuition reimbursement each calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
