Customer Service Representative (Part-Time)

Land Title & Survey Authority of BC (LTSA) / LandSure Systems • Victoria, BC

2d • Onsite

About The Position

The Land Title and Survey Authority of British Columbia (LTSA) is looking to hire a part time auxiliary Customer Service Representative (6 month term) to join our Operations division in Victoria! The Customer Service Representative position is included in the BCGEU bargaining unit (Grid 7). Work is performed fully in-office and hours are part time Monday to Friday from 10am to 3pm. Applications will be accepted until September 3, 2026 at 4 PM PST.

The LTSA is a publicly accountable, statutory corporation that manages BC's land title and survey systems. These systems provide the foundation for all real property business and ownership in the province.
We offer meaningful work in the public interest. In support of the Province’s 30-point housing plan, the LTSA built and launched the Condo and Strata Assignment Integrity Register as well as the Land Owner Transparency Registry, a first-of-its-kind registry.
We offer an innovative, customer-centric culture. We are not your typical land title registry—we are focused on technology and innovation. We are a national and global leader in the effective automation of property registration and through technology, we are reducing turnaround time for our customers (e.g., lawyers, notaries, land surveyors, etc.) while also improving the consistency, accuracy and efficiency of our services.

Requirements

• A minimum of Secondary school graduation or equivalent;
• Excellent interpersonal and communication skills along with a strong customer service aptitude;
• Ability to deal with a variety of individuals including the public, professionals, government agencies, and co-workers with diplomacy and respect;
• Comfortable with various forms of technology such as digital scanning and call center software, and ability to use Microsoft applications including Office 365, Word, Excel etc.;
• Demonstrated analytical and research skills, attention to detail;
• Understanding of historical records and systems;
• Strong organizational skills and ability to balance tight deadlines and volume of work;
• Ability to identify, analyze and interpret technical data;
• A strong team player with the ability to work on tasks independently.

Nice To Haves

• Additional education and/or training in business, law or office administration would be preferred;
• Administrative support experience obtained from a legal or related office environment is preferred.

Responsibilities

• Answer inquiries from customers regarding routine processing matters as well as information specific to Land Title services, procedures and requirements and other LTSA services; provide information about other resources as appropriate;
• Prepare a variety of system-generated legal notices and certificates in accordance with established policies and procedures;
• Verify and process a variety of documents to expedite work of Land Title Examiners and other LTSA staff;
• Process and record customer transactions and payments in accordance with established policies and procedures;
• Perform general clerical and administrative duties such as stocking, filing, data entry, etc.;
• Retrieve physical and digitized records for customers and in support of internal LTSA staff.

Benefits

• We offer meaningful work in the public interest.
• We offer an innovative, customer-centric culture.
• We are committed to fostering a safe, respectful, and inclusive workplace where all employees can share their diverse views, skills and backgrounds.
• Valuing employee diversity strengthens workplace trust and enhances our ability to innovate in service of our customers and partners.
• Our hiring practices reflect this and we are committed to ensuring that our workforce reflects where we live and work.
• Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED