Customer Service Representative (Part-Time)

Dayton Freight•Louisville, KY

12d•Onsite

About The Position

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquiries including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests. This role also involves assisting the Service Center Manager, taking and delivering messages, providing assistance to Drivers, preparing bills of lading and delivery receipts, and maintaining excellent communication with external and internal customers as well as interline companies. Additional duties may include assisting with payroll, data entry, freight reports, driver collect reports, and billing and filling.

Requirements

Skillful in Microsoft Office Programs
Excellent keyboarding skills
Experience in a fast-paced environment with excellent attention to detail
Experience with handling a high volume of phone calls
Exceptional communication and customer service skills
Legally eligible to work in the United States
Must be at least 18 years of age
Fluent in English

Responsibilities

Assist customers with freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.
Assist the Service Center Manager.
Take and deliver messages for the Service Center Manager and Account Managers.
Provide assistance to Drivers.
Prepare bills of lading and delivery receipts.
Maintain excellent communication with external and internal customers as well as interline companies.
Assist with payroll.
Assist with data entry.
Assist with freight reports.
Assist with driver collect reports.
Assist with billing and filling.