Customer Service Representative - part-time Spay/Neuter Services
Central California SPCA•Fresno, CA
•Onsite
About The Position
We're looking for a team player to deliver excellent customer service in a personable, friendly manner to our adopters and clients who visit our Spay/Neuter Services at the Central California SPCA. This position is a part-time position, 20-25 hours/week, and is a temp-to-hire role. The schedule is Tuesdays, Wednesdays, and Thursdays from 7 AM to 3:30 PM, with potential for some half days on Mondays and Fridays if needed. The pay rate is $17.50/hour.
Requirements
- Reliable attendance and strong work ethic
- Excellent communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- High School Diploma or equivalent
- Ability to handle stressful situations and good problem-solving skills
- Ability to work cooperatively with a diverse group of people
- At least 6 months prior customer service experience answering phones and money handling experience
- High comfort level with computers specifically a working knowledge of Microsoft products
Responsibilities
- Schedule and manage client appointments using practice management software
- Maintain accurate electronic medical records (EMR) and client documentation
- Monitor and track inventory, ensuring timely updates in the system
- Manage the full client visit process, including check-in, service coordination, and discharge for surgical and vaccination appointments
- Provide exceptional customer service with a friendly, professional, and compassionate approach
- Communicate clearly with clients and relay important information to veterinarians and management
- Educate clients on responsible pet ownership, animal care, and available services
- Accurately process cash and credit card transactions
- Maintain cleanliness and organization throughout the facility, including reception, exam rooms, and common areas
- Keep workstations clean and organized at all times
- Stay informed on services, programs, and promotions to better assist clients
- Promote services, programs, and donation opportunities in alignment with organizational policies
- Follow all safety, sanitation, and disease control protocols
- Perform general facility upkeep and support daily operations as needed
Benefits
- Temp to hire position
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
