Customer Service Representative - Part Time
About The Position
At Varney Door Company, we’re not just another garage-door business—we’re a long-standing, community-driven team (serving the Tri-State area since 1963) with big goals and a reputation for service. If you're someone who loves working with people, enjoys solving challenges, and shines in a team environment, we want you on our side. We’re seeking a friendly, proactive, and driven Customer Service Representative to join our Barboursville team. This is more than a job—it’s an opportunity to build a meaningful career where you’ll be empowered, appreciated, and given the tools to succeed.
Requirements
- 1+ year in a customer service role (bonus points if you’ve worked in home services, trades, or repair industries).
- Excellent communication and active-listening skills.
- Strong organization, time-management, and multitasking abilities.
- Friendly, adaptable, calm under pressure—someone who genuinely enjoys helping people.
- Comfortable learning new software and systems (we’ll train you on our tools).
- A team-player who’s excited about growth and making a real impact.
- High school diploma or equivalent.
Responsibilities
- Be the voice of Varney Door—supporting customers via phone, email, and chat, creating outstanding service experiences that keep them coming back.
- Deliver top-notch service with a positive, empathetic, and professional approach.
- Handle a steady volume of incoming calls and inquiries with confidence and efficiency.
- Work across multiple channels (phone, email, chat) to solve problems and provide updates.
- Think on your feet: research solutions, collaborate with the field team, and provide helpful, friendly responses.
- Keep accurate records of customer interactions and transactions.
- Recognize opportunities to recommend additional services that benefit the customer (and the business).
- Collaborate with technicians and team members in our service and installation teams.
- Dive deep into how our business works—becoming a go-to expert for our service offerings.
Benefits
- 401(k) plan with company match.
- Employee discounts and referral bonus programs.
- A chance to build a career (not just a job) in a growing, stable business.
- A friendly Mid-Atlantic/Ohio River-Valley culture: we’re committed to being the best and doing the right thing for our neighbors and customers.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
