Customer Service Rep(01584) - 485 s kirkwood rd

Domino's Franchise•St Louis, MO

20h

About The Position

The Customer Service Representative is the voice of the organization, delivering customer support and building lasting relationships. The role handles customer inquiries and issues across phone, email, and chat, maintains accurate records, follows up on resolutions, and works with colleagues and other departments to provide comprehensive support. The representative is expected to meet or exceed performance metrics while maintaining quality service during high-volume periods.

Requirements

Proven customer service experience or demonstrated ability to work effectively in a customer-facing role.
Excellent written and verbal communication and interpersonal skills.
Strong active listening and empathy skills.
Problem-solving ability with a customer-focused mindset.
Proficiency with computer systems and ability to quickly learn new software platforms.
Ability to multitask and prioritize effectively in a fast-paced environment.
Patience and composure when handling difficult or frustrated customers.
Time management skills and ability to meet deadlines and performance targets.

Nice To Haves

Experience with Customer Relationship Management (CRM) software.
Knowledge of relevant products or services.
Experience in conflict resolution and de-escalation techniques.

Responsibilities

Answer inbound customer inquiries via phone, email, and chat professionally and courteously.
Resolve customer issues and complaints in a timely and satisfactory manner.
Provide accurate information about products and services.
Maintain detailed, organized customer records and interaction documentation.
Follow up with customers to ensure their concerns have been fully addressed.
Identify opportunities to enhance customer satisfaction and loyalty.
Escalate complex or sensitive issues to appropriate management personnel.
Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
Multitask while maintaining quality service during high-volume periods.
Collaborate with team members and other departments to deliver comprehensive support.