Customer Service Representative

TEKsystems • Salt Lake City, UT

11d • $21 - $21 • Onsite

About The Position

We are hiring Customer Service Representatives to support a busy open enrollment season. This role is ideal for individuals with strong customer service skills who enjoy helping people and are looking to gain or expand their call center experience. You will assist employees and customers with benefits-related inquiries, enrollment assistance, and insurance program information while delivering exceptional service in a fast-paced environment.

Requirements

• Minimum of 1 year of customer service experience (retail, hospitality, healthcare, or other customer-facing experience is acceptable)
• Strong communication and interpersonal skills
• Patience, empathy, and a commitment to helping customers
• Comfortable using computers and learning new systems
• Ability to navigate multiple screens, tabs, and applications simultaneously
• Proficiency with Microsoft Office and web-based tools
• Stable work history and strong job tenure
• Full schedule availability between 8:00 AM and 8:00 PM
• Ability to work onsite as required
• Must live within a reasonable commuting distance of the office
• Ability to report onsite if internet or equipment issues prevent remote work

Nice To Haves

• Call center experience
• Benefits administration or insurance experience
• Open enrollment experience
• Customer support experience in a high-volume environment

Responsibilities

• Handle 30-40 inbound calls per day in a queue-based environment
• Assist employees and customers with benefit and insurance-related questions
• Explain benefit plans, coverage options, and enrollment processes
• Process and document benefit enrollments accurately
• Research and resolve customer concerns
• Navigate multiple systems and applications while maintaining accurate records
• Provide support during the annual open enrollment period

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed