Customer Service Representative
Window World of Cape Girardeau•Cape Girardeau, MO
•$33,280 - $38,000•Onsite
About The Position
Window World Customer Service Representatives (CSR) will work with both current and potential customers in a variety of tasks. Day-to-day, CSRs will manage a high volume of inbound/outbound calls and work within a customer relations management CRM to schedule appointments and record customer data. CSRs must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.
Requirements
- Energetic and positive with a customer-first mentality.
Responsibilities
- Handle inbound and outbound calls using proper phone etiquette.
- Maintain strong knowledge of products, policies, and services of the organization.
- Convert customer inquiries from various communication channels into in-home sales appointments.
- Schedule sales appointments, product installations, and/or service appointments with both customers and Window World team.
- Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
- Accurately create and update customer accounts and input records of customer interactions into CRM.
- Prepare customer service call reports for management.
Benefits
- Comprehensive paid process and systems training
- Generous paid time off and holidays
- Paid on-the-job training
- Flexibility in scheduling
- Performance-based pay and bonuses
- Stable, full-time hours
- Engaging team culture with regular events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
