Customer Service Representative
About The Position
The Customer Service Representative will answer inbound calls, make outbound calls, e-mails and other forms of communication from customers and processes quotes, orders and other requests. The role requires a strong attention to detail, organizational skills, written and verbal communication skills, and a sense of urgency to accomplish Company goals and provide outstanding customer service experience. Completes a variety of customer service and administrative duties as assigned. Are you looking to join a leading fire and life safety organization and build a rewarding career in the fire alarm parts industry? Do you want to contribute to a team that supports critical systems ensuring safety and compliance nationwide? If so, a career with Protegis Fire & Safety might be the perfect fit for you! Protegis Fire & Safety, a subsidiary of SFP Holding, Inc., is a premier distributor of fire alarm parts and components, serving a diverse customer base across the nation. We specialize in providing high-quality parts and expert support to help customers maintain and repair their fire protection systems. Based in Louisville, KY, we are proud to empower life safety professionals with the reliable products they need to protect lives and property. At Protegis Fire & Safety, we take pride in our commitment to quality and our role in supporting the fire protection industry. Our team is dynamic and growing, offering exciting opportunities for career advancement and professional development. We continually strive to be the Employer of Choice for individuals who are highly motivated and eager to succeed in a fast-paced, high-growth environment. If you value initiative, independence, and diversity and are ready to grow your career in a specialized sector of the fire and life safety industry, we encourage you to explore opportunities with Protegis Fire & Safety.
Requirements
- High School Diploma
- Two plus years’ experience in retail, distribution, customer service, accounting, or sales.
- Strong written and verbal communications skills.
- General knowledge of general customer service principles, practices, and administrative procedures.
- Organizational, time management and problem resolution skills.
- Ability to prioritize tasks and follow up with supervisors on completion of tasks.
- Strong interpersonal qualities.
- Knowledge of general customer service principles, practices, and administrative procedures.
- Detail-oriented, highly organized, productive team player.
- Keen computer skills, specifically including Microsoft Outlook, Word, & Excel; CRM and ERP experience.
- Previous experience working in a high-performance team setting.
- Must be able to comply with PFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.
Nice To Haves
- Degree in Sales, Business Administration, or relevant field- preferred
Responsibilities
- Ensure we meet customer needs and maintain a high level of service and satisfaction.
- Efficiently and courteously processes customer telephone and email inquiries.
- Provide accurate, timely, and complete quotes and orders for customers.
- Gather competitive information from customers.
- Positive interface with Account Managers, Lab, and other staff.
- Identify and articulate customer needs.
- Support sales activities and quotes in a fast-paced sales environment.
- Execute company supported Marketing promotional programs/campaigns.
- Efficiently process and enter information using Microsoft Excel and proprietary software.
- Comply with all sales, HR, finance and legal processes and policies.
- Manage confidential information such as customer, vendor and personnel information.
- Research and study products sold by ISA/ABCO, and any future products added to the offering to provide product and technical information to customers.
- Use customer feedback to suggest and recommend changes to our product or service offering.
- Maximize customer profitability results.
- Work to improve processes that assist with generating revenue, increase efficiency or improve the customer experience.
- Seek new customer targets and Identify opportunities for upselling within existing customers.
Benefits
- Paid Vacation and Holidays
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Plan with Company Match
- Flexible Spending Accounts
- Long-Term Disability – Employer Paid
- Short-Term Disability – Employer Paid
- Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
- Life Insurance for Team Members and Dependents
- Employee Assistance Program
- Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
