Customer Service Clerk 7:00 - 3:30

Old Dominion Freight Line•Hagerstown, MD

5d•$19 - $23

About The Position

Old Dominion Freight Line is recruiting a Customer Service Representative to provide exceptional customer service at a service center and support other employees in a fast-paced, high-call-volume environment. The role handles customer inquiries and shipment-related requests, provides service to internal and external customers, and may assist with general office work and document scanning. The posted schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m.; schedules may change based on business needs.

Requirements

One year of customer service experience, preferably in the transportation industry.
Strong attention to detail.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office.
Ability to handle multiple requests and priorities in a fast-paced environment.
Demonstrated aptitude for quickly learning new systems and processes.

Nice To Haves

High school diploma or equivalent preferred.
AS400 experience preferred.

Responsibilities

Answer phone calls and respond to emails courteously and in a timely manner.
Provide general customer service, including rate quotes, sales bids, shipment status, and assistance completing Bills of Lading and labeling freight.
Respond to customer issues and questions in a timely manner.
Provide Service 2.OD to internal and external customers.
Assist with general office duties such as mailing, filing, and copying as needed.
Scan Bills of Lading, Delivery Receipts, permits, and other documents into the computer system.

Benefits

Health benefits, including a zero-premium medical plan for employee-only coverage.
Vision and dental coverage.
Short-term and long-term disability.
Flexible spending accounts.
401(k) retirement plan with company match and an additional annual discretionary match opportunity.
Life insurance.
Wellness program.
12 days of paid time off.
9 paid holidays, including a birthday holiday.
Tuition reimbursement for drivers and technicians.
Training and growth opportunities.
Promotion-from-within opportunities and national career opportunities at more than 260 service centers.