Customer Service (Seasonal)

KRC Corporation • Harrisburg, SD

1d • Onsite

About The Position

Knife River is a PEOPLE-first company, committed to providing its team members with the tools, training, and time to do their jobs productively and safely. As one of the 10 largest construction materials producers/contractors in the Country and a publicly traded company on the NYSE (KNF), Knife River aims to build strong teams that build strong communities. This is a seasonal position, allowing for winters off while benefits continue year-round. The Customer Service Representative at Hardscapes Outlet is responsible for delivering exceptional customer service through in-person interactions and phone communication. Key duties include assisting customers with product selection, providing expert advice, processing transactions, and ensuring accurate ticketing and weighing of materials. This role is crucial for maintaining a positive customer experience and supporting daily operations.

Requirements

• Excellent written and verbal communication skills.
• Strong organizational skills.
• Knowledge of MS Office (Word, Excel, Outlook).
• Able to work independently and under time constraints.
• Leadership skills.
• Patience & politeness.
• Listening skills.
• Time management & teamwork.
• A minimum of three to six months of relevant experience and/or training in customer service, landscaping, or retail.
• Equivalent combinations of education and experience will also be considered.

Nice To Haves

• Completion of at least one year of college or technical coursework in a Landscaping or related program.

Responsibilities

• Provide excellent customer service in person and over the phone.
• Process orders for hardscape materials such as retaining wall blocks, pavers, patio blocks, aggregate, mulch, and flagstone.
• Complete order forms, calculate charges, and handle deposits and payments.
• Coordinate delivery and pickup of customer orders.
• Promote and upsell additional products and services offered by Hardscapes Outlet.
• Assist with consignment yard needs.
• Assist customers with basic design ideas and product quantity estimates for landscaping projects.
• Accurately weigh and ticket trucks in a timely manner.
• Maintain and manage inventory records to ensure accuracy.
• Communicate effectively with coworkers to meet customer needs.
• Assist customers with loading products when necessary.
• Perform general upkeep duties including cleaning and maintaining the showroom.
• Maintain a clean and safe work environment.
• Serve as a backup equipment operator when needed.
• Other job duties as assigned.

Benefits

• Medical, Dental, & Vision Insurance
• Health Savings and Flexible Spending Accounts
• 401(k) with Company Match
• Profit Sharing
• Paid Time Off
• 8 Paid Holidays
• Company Paid Life and AD&D Insurance
• Short-term Disability
• Employee Assistance Program
• Years of Service Recognition
• Voluntary Life Insurance for Employees, Spouses, and Dependents
• Critical Illness Plan
• Accident Coverage Plan
• Hospital Indemnity

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed