Customer Service Representative
About The Position
Customer Service Representative with Ashley Home Store in Dover, DE. This is a part-time position with a salary range of $16.00 - $16.00 per hour. The role involves being a cornerstone of success, with a workplace invested in individual triumph and opportunities for professional advancement. The representative will shape customer experiences, treating everyone with respect and delivering world-class service in-person and over the phone. We are looking for candidates who are computer-savvy, great at multitasking, possess strong interpersonal skills, and have a true team spirit. This is a career-minded professional role focused on setting high benchmarks for customer service, providing exceptional sales support, processing orders accurately and efficiently, and maintaining a positive outlook. The role requires identifying root causes and assisting customers efficiently, timely, and with empathy. Ashley Furniture Store is a leader in the home furnishings industry, dedicated to providing stylish, high-quality products and exceptional customer service. We believe in fostering a positive work environment where our team can thrive and grow. We have over 75 locations in Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.
Requirements
- High School diploma or GED
- Strong business acumen
- Excellent verbal and listening skills
- Solid knowledge and computer literacy (Microsoft Outlook, Word, Excel, etc.)
- Strong cash handling skills
- Ability to calculate figures (discounts, interest, commission, percentages, area, etc.)
- Strong interpersonal and human relations skills
- Proven analytical and problem-solving skills
- Ability to use sound judgment and decision making while effectively responding to common inquiries or complaints from customers or vendors
- Be able to lift/ move up to 25 pounds, regularly
Nice To Haves
- Bilingual is a plus
Responsibilities
- Enter customer orders into the system accurately and completely
- Process payment to proper accounts
- Responsible for security of cash and other legal tenders
- Prepare daily deposits in accordance with Company policies and procedures
- Answer incoming calls and respond to customer queries in a timely and courteous manner
- Schedule deliveries that are convenient for the customers and comply with company procedures
- Maintain all open orders and courteously communicate status with customers
- Work daily reports according to Company requirements
- Assist with showroom displays, tagging, and other tasks as needed to help maintain a customer-friendly showroom in keeping with the standards of Ashley Home Store Furniture
- Assist Office Manager when needed
Benefits
- Recognition and reward programs
- Generous Employee Discount
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
