Hybrid Customer Service Representative

TEKsystems•Indianapolis, IN

3d•$16 - $16•Hybrid

About The Position

This position will thoroughly and efficiently gather participant information via phone and email, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts and document interactions. The role is a hybrid position based out of Indianapolis, IN, requiring in-office attendance twice a week. Training and the initial period after training will be conducted onsite.

Requirements

Must live 1 hour or less from the office
High School Diploma or GED
Demonstrated customer service and issue resolution skills
Strong detail orientation and listening skills
Proficiency in the utilization of computer software applications, including MS Word and MS Excel
Effectively communicate both verbally and in writing
Pleasant telephone voice, tone and manner
Willingness to work a flexible schedule and overtime when needed
Successful completion of a check and drug screen is required
1-3 years of experience in a technical call center environment or transferable skills

Nice To Haves

Bilingual (Spanish/English); candidates who are bilingual will be given first preference for interviews.

Responsibilities

Provide excellent customer service and one call issue resolution
Handle incoming phone calls and assigned email requests along with escalated items
Assist participants with registration and log in issues
Assist participants with navigation on the home website for their specific program
Assist participants with overall questions concerning the applications available to them on the private portal
Work with Account Management on escalated issues of a non-routine nature
Assist members complete the Survey over the phone