Customer Service Representative
About The Position
Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment. On average, our representatives are responsible for 40-50 calls per day. Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage. Responsible for cross selling coverage to round out accounts. Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner. Ability to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries. Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience. Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.). Work collaboratively with team members, and business partners to provide a quality experience for our agents. Ability to work 40 hours a week on scheduled shift between the hours of 8am-7pm EST; work overtime as needed. Complete additional tasks and other projects/duties as assigned.
Requirements
- Minimum of high school diploma or equivalent
- Proficient in computer skills, multi-application navigation and multi-tasking
- Professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners
Nice To Haves
- College degree or currently pursuing
- Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service
- Previous Property and Casualty insurance experience
- Outstanding, effective, and service focused communication skills, both verbal and written
Responsibilities
- Provide superior customer service and quality technical content via incoming telephone calls
- Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage
- Cross sell coverage to round out accounts
- Handle agent requests efficiently, accurately, and professionally
- Navigate multiple systems and applications to research, analyze, and resolve agent requests & inquiries
- Analyze information to make appropriate decisions and solve problems
- Learn basic concepts of personal lines insurance principles and Chubb products
- Collaborate with team members and business partners
- Work 40 hours a week on scheduled shift between 8am-7pm EST
- Work overtime as needed
- Complete additional tasks and other projects/duties as assigned
Benefits
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
