Customer Service Representative - CSR East region (Temporary)

Groupe Touchette•Salaberry-de-Valleyfield, QC

20h

About The Position

The Customer Service Representative supports clients and acts as an ambassador of an open and collaborative sales culture. This is a 3‑month temporary role for the peak period.

Requirements

5 to 7 years of experience in sales team management and / or customer service
Fluency in French and /or English is required.

Nice To Haves

Having experience in the tire industry is an asset.

Responsibilities

Offer exceptional customer service at all times.
Answer inbound client calls to promote the product lines offered by the company or propose alternatives.
Participate in outbound call campaign.
Sales support
Clerical task
Provide solutions to customer issues and concerns in a professional and courteous manner.
Maintain favorable relationships with the customer to encourage repeat and future business.
Enter all client orders in the system.
Follow-up on order and delivery statuses when required by the client.
Perform inventory searches within our network and with external suppliers when required.
Assist Sales Team and support coworkers in executing certain tasks.
Regularly provide feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
Effectively help customers with first level problems (1st contact resolution) and escalate to the appropriate departments as needed.
All other related tasks and /or duties including initial and ongoing training and coaching as required by the Customer Service Manager and /or Supervisor based on business needs.