Customer Service Representative (CSR)

Pacific Rise Co • Hollywood, FL

3d • Onsite

About The Position

Pacific Rise Co is seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our Hollywood, FL team. This role is responsible for assisting customers, resolving inquiries, maintaining accurate records, and ensuring a positive client experience throughout every interaction.

Requirements

• High school diploma or equivalent required
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Basic computer proficiency and data entry skills
• Positive attitude and professional demeanor
• Ability to work independently and within a team environment

Responsibilities

• Respond to customer inquiries via phone, email, and in-person communication
• Provide information regarding services, scheduling, and account updates
• Resolve customer concerns promptly and professionally
• Follow up on customer inquiries and service issues
• Ensure compliance with company service standards
• Support additional administrative duties as assigned

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) with company match
• Employee training programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED