Customer Service Representative (CSR)

All Weather At Home • Edmonton, AB

4d • Onsite

About The Position

As a frontline team member, you shape our customers' experience with All Weather. The last mile, the final yard – every day, you have the power to create positive and lasting memories in the hearts and minds of customers and homeowners by letting them know that they’re in your good hands. We’re currently hiring for a Customer Service Representative (CSR) for a 1 year maternity leave contract in our Edmonton Installation Services department. In this role, you’ll support frontline customer service, order processing, and service scheduling. This is a data-driven, process-focused role that serves as a key point of contact for customers, sales, and Service Technicians. This is a role where clear communication and a proactive approach makes all the difference in delivering an exceptional brand experience.

Requirements

• High school diploma or equivalent
• 1-2 years of solid experience in customer service, bringing a strong foundation in helping customers
• Proficient with computer systems and comfortable learning new tools
• Builds effective relationships and maintains a warm, professional phone presence
• Thrives in a high-paced environment, easily managing multiple tasks
• Skilled in research and analysis to get to the root of issues
• Meticulous attention to detail, strong organizational skills, and a commitment to continuous learning to meet the role’s demands
• Consistently demonstrates advanced customer service skills, keeping customer satisfaction as the top priority
• Excellent time management and prioritization abilities
• Communicates professionally and courteously, adapting to different customer needs

Nice To Haves

• Experience in sales or building construction would be a valuable asset

Responsibilities

• Provide professional, courteous customer service by phone and in person
• Create and process Service Work Orders and sales quotes
• Enter, review, and proofread orders for accuracy and completeness
• Confirm customer service requirements and communicate updates clearly
• Schedule and book Service Technicians to maximize efficiency
• Enter and manage appointments using an online scheduling system
• Confirm schedules with customers and technicians
• Ensure required products and special materials are ordered and available on time
• Contact customers to arrange and collect final payments
• Provide administrative support to the sales team and assist colleagues as needed

Benefits

• We view wellness as being about the whole person and have designed our programs to support physical, emotional, spiritual and social wellbeing at work and in our lives outside of All Weather.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED