Temporary Customer Service Representative

OLLY

2d•Remote

About The Position

This role serves as a primary operational contact for retail customers, distributors, and internal business partners, handling inquiries related to orders, fulfillment, inventory, and service issues. The representative will process and manage the full customer order lifecycle using EDI and Microsoft Dynamics 365 (D365), troubleshoot various operational issues, and collaborate with multiple departments and external providers to ensure customer satisfaction and efficient operations. Key tasks include managing inventory, supporting data setup, identifying at-risk orders, monitoring order and inventory status, assisting with new customer onboarding, and developing performance reports.

Requirements

2+ years of experience in customer operations, customer service, order management, supply chain, or sales operations within a CPG, food & beverage, health & wellness, or related consumer products environment.
Hands-on experience with Microsoft Dynamics 365 (D365) ERP.
Experience processing customer orders through EDI.
Experience supporting retail customers, distributors, wholesalers, or national accounts.
Strong understanding of inventory management, logistics, fulfillment, and supply chain processes.
Advanced proficiency in Microsoft Excel, including lookups, PivotTables, and data analysis.
Excellent organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
Strong communication and problem-solving skills with a proactive, solutions-oriented approach.
Must be authorized to work in the United States without sponsorship.

Nice To Haves

Experience with product syndication platforms such as Salsify.

Responsibilities

Serve as a primary operational contact for retail customers, distributors, and internal business partners regarding orders, fulfillment, inventory, and service-related issues.
Process and manage the full customer order lifecycle utilizing EDI and Microsoft Dynamics 365 (D365).
Troubleshoot order processing, EDI, inventory, and fulfillment issues to ensure timely resolution.
Partner closely with Sales, Supply Chain, Finance, Logistics, and 3PL providers to support customer needs and maintain service levels.
Manage finished goods inventory and monitor order status to support successful customer fulfillment.
Support customer setup, item setup, and maintenance of customer and product master data.
Assist with UPC creation, Bills of Materials, customer-specific item forms, and product syndication platforms such as Salsify.
Partner with the S&OP Manager to identify orders at risk, manage allocations, and communicate potential supply constraints.
Monitor open orders, inventory availability, inventory aging, and customer-specific requirements.
Support new customer onboarding activities, including item setup documentation, routing guide collection, and retailer-specific requirements.
Develop and maintain reporting, metrics, and KPIs related to customer service, order management, and fulfillment performance.