Customer Service Representative - Temporary Contract

Westlake • Vaughan, ON

10d • Onsite

About The Position

Responsible for processing and tracking customer orders received via phone, fax or mail. Partners with internal departments to manage customer shipments and delivery schedules. Handles all escalated customer inquiries regarding shipment tracking, shortages, overages, quality, etc. Develops documentation and maintains files in accordance with SOX compliance and departmental policies. This is a contract position, minimum of 15 months.

Requirements

• Business Management degree or equivalent required.
• 5 years customer service experience preferably in a manufacturing environment.
• JDE or other main line ERP such as SAP

Nice To Haves

• Degree in sales or marketing preferred.

Responsibilities

• Accurately manages order processing in JDE, product, quantity, shipping, special instructions, etc.
• Handles complex order issues according to department guidelines.
• Develops documentation for sales orders.
• Maintains system accuracy on sales orders to reflect realistic ship dates.
• Partners with internal supply chain departments to manage existing customer orders and ensure their expectations are met.
• Ensures accurate reason codes are applied in JDE and appropriate forms are completed in compliance with department policy.
• Maintains daily contact with Sales Representatives regarding pricing inquires, discrepancies, and status updates.
• Ensures SOX compliance processes are followed and necessary documents are verified and filed.
• May coordinate truck deliveries for certain locations with Traffic department.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree