Customer Service Rep(04450) - 104 64th St.

Domino's Franchise • Ocean City, MD

15h • Onsite

About The Position

The Customer Service Representative (CSR) is an in-store, front-line customer-care role in Store Operations. CSRs take customer orders, provide friendly and prompt service, build customer relationships, and support sales through up-selling. They also handle cash, maintain a clean customer area, and assist Pizza Makers with toppings and dough. The position offers training and opportunities for career progression.

Requirements

• Have an exceptional and positive attitude.
• Be at least 16 years of age.
• Add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Have verbal, writing, and telephone skills to take and process orders.
• Have motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately.
• Be able to comprehend and give correct written instructions.
• Communicate verbally with customers and co-Team Members to process orders by phone and in person.
• Be able to talk and hear on the telephone.
• Have near- and mid-range vision for most in-store tasks and depth perception.
• Be able to differentiate between hot and cold surfaces.
• Be able to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Be able to stand for long periods; most tasks are performed from a standing position.

Responsibilities

• Take customer orders over the phone and in person.
• Greet customers within 10 seconds.
• Build relationships with customers.
• Upsell products.
• Handle cash and provide correct monetary change.
• Keep the customer area clean.
• Assist Pizza Makers with toppings and dough.
• Enter and process orders using a computer keyboard or touch screen.

Benefits

• Flexible hours
• Fast career progression
• Training opportunities and rewards
• Greater variety of work
• Smaller teams

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed