Customer Service Representative

Government of New Brunswick • Kedgwick, NB

12d • Onsite

About The Position

Service New Brunswick is seeking an individual to join the Kedgwick team as a Customer Service Representative. As a member of the Service Centre, you will be responsible to provide over-the-counter government services to the public in accordance with related acts, policies, and procedures.

Requirements

• High school or GED supplemented by a one (1) year related post-secondary diploma plus a minimum of three years of customer service or related work experience.
• Written and spoken competence in English and French is required.
• Candidates will be required to undergo Criminal History Clearance prior to appointment.
• You must be eligible for appointment as Commissioner of Oaths which requires you to be over the age of 19, have a clear background check and be a Canadian Citizen.
• Ability to Use Office Technology, Software, and Applications
• Records and Information Management

Nice To Haves

• Experience processing complex computerized transactions

Responsibilities

• Assisting and supporting clients as they access government services.
• Examining and verifying customer information to ensure accuracy based on established requirements and guidelines.
• Accessing and processing electronic forms and information while updating customer records and processing payments.
• Effective cash handling and balancing.
• Performing other related tasks as required.

Benefits

• Some weekday evening and Saturday morning work hours will also be required.
• Some travel to other Service Centres within the region may be required therefore candidates must possess a valid New Brunswick driver’s license and have their own means of transportation.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree