Customer Service Representative - Belts & Parts

Mayfran International•Cleveland, OH

4d•Onsite

About The Position

Mayfran International is the world’s leading provider of material handling, coolant filtration, chip processing and recycling systems, with a focus on engineering and innovation. The Mayfran name has been synonymous with quality throughout our history. Our products are designed for the most challenging applications in aerospace, automotive, energy, medical, heavy equipment and other specialized industries. Our recycling solutions include equipment for metal scrap management, aluminum scrap separation, chip handling and more. We are also well known for our lifetime commitment to service and genuine aftermarket parts replacement guarantee. Customers know that working with Mayfran is about more than a product, it’s a relationship and an investment. As a part of the Tsubaki Group—a global leader in motion control products for over 100 years—we’re committed to advancing the art of moving. Mayfran is committed to staying one step ahead, helping you succeed in ever-changing industries and an evolving marketplace. Employees at Mayfran are part of a team and work in a positive environment that is geared toward helping everyone succeed. We value each team member for the skills they provide, their hard work and dedication. We treat every team member with warmth and respect and embrace their differences, cultures, customs and beliefs.

Requirements

Over 3 and up to 5 years related experience and/or training; or equivalent combination of education and experience.
Broad knowledge of Mayfran products and applications, and ability to solve mechanical and electrical repair issues.
Epicor, CRM, MS Office.

Nice To Haves

Analytical - Collects and researches data.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
Customer Service - Responds promptly to customer needs; Returns phone-calls and e-mails within 24-hours except for weekends and other time off. Meets commitments.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources.
Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
Professionalism - Accepts responsibility for own actions; Follows through on commitments.
Written Communication - Presents data effectively.
Oral Communication - Listens and gets clarification; Participates in meetings.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Attendance/Punctuality - Is consistently at work and on time.
Initiative - Seeks increased responsibilities.
Innovation - Meets challenges with resourcefulness.
Adaptability - Manages competing demands.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Diversity - Promotes a harassment-free environment.
Safety and Security - Observes safety and security procedures.

Responsibilities

Answers customer inquiries via phone, fax, and email.
Quotes customer and dealer requests; parts and metalworking parts.
Enters customer orders.
Expedites orders; tracks, traces and follows up with customers.
Works with production and scheduling to prepare belt orders and material requirements planning.
Provides assistance and support to sales, engineering, customer service, shipping, inventory control, etc.
Provides maintenance and implementation of inventory and production control procedures.
Examines orders for completeness and accuracy.
Assigns product, area, market channel of sales, and other codes as required.
Assigns commission distribution.
Obtains credit approval and shipping commitment.
Maintains necessary records and reports as required.
Processes change orders.
Prepares quotation for standard price book parts.
Maintains credibility and documentation of parts orders.