Customer Service Representative
About The Position
Support the company’s mission of providing financing and service excellence for Automobile and Powersports products by delivering high-quality customer interactions and operational support. The role includes handling inbound and outbound calls, managing account information, and ensuring compliance with federal and state regulations. This is a contract-to-hire position based onsite in Alpharetta, Georgia, with an hourly pay range of $19.50–$21.50. Individual compensation depends on factors including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors. The position is anticipated to close on October 9, 2026.
Requirements
- Ability to communicate clearly and actively listen.
- Ability to collaborate and develop internal and external relationships.
- Ability to focus on continuous improvement and meeting goals or targets.
- Ability to apply logic, reasoning, and situational analysis to solve problems.
- Commitment to ethical, honest, and trustworthy conduct.
Responsibilities
- Handle inbound and outbound calls.
- Manage account information.
- Ensure compliance with federal and state regulations.
- Pursue improvements in personal knowledge and abilities.
- Identify team members’ talent and skills and support their success through coaching, development opportunities, and exposure.
- Listen actively and communicate clearly using oral, written, visual, and non-verbal skills.
- Develop internal and external relationships that facilitate collaboration and an inclusive environment.
- Pursue continuous improvement and meet customer-focused goals and targets.
- Develop specialty knowledge and understand business functions and factors affecting business objectives.
- Use logic, reasoning, and situational analysis to identify root causes and address problems.
- Develop creative concepts and establish strategic direction.
- Support company direction and act openly, honestly, ethically, and in a trustworthy manner.
Benefits
- Medical insurance, if eligible
- Dental insurance, if eligible
- Vision insurance, if eligible
- Critical illness, accident, and hospital coverage, if eligible
- 401(k) retirement plan with pre-tax and Roth post-tax contribution options, if eligible
- Voluntary life and AD&D insurance for employees and dependents, if eligible
- Short- and long-term disability coverage, if eligible
- Health Spending Account (HSA), if eligible
- Transportation benefits, if eligible
- Employee Assistance Program, if eligible
- Paid time off, vacation, or sick leave, if eligible
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
