Customer Service Representative, Remote Delivery
Hanger, Inc.•Grand Rapids, MI
•Remote
About The Position
Responsible for delivering high-quality, efficient customer service through daily engagement and the strategic management of relationships with healthcare and hospital partners, with the objective of surpassing partner expectations.
Requirements
- High school diploma or equivalent.
- Minimum of 2 years of related experience.
- Proficiency in Microsoft Office and organizational skills.
- Valid driver’s license with a clean driving record.
- Strong customer service and interpersonal skills with a positive, self-motivated approach.
- Excellent time management and organizational capabilities.
- Effective written and verbal communication skills.
- Proficiency in Microsoft Office and general computer applications.
- Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
- Keep the patient at the center of everything that you do, building lifelong trust.
- Foster open collaboration and constructive dialogue with everyone around you.
- Continuously innovate new solutions, influencing and responding to change.
- Focus on superior outcomes, and calibrate work processes for outstanding results.
Responsibilities
- Support daily operations of the Remote Delivery (RD) program, including servicing assigned sites on a scheduled route.
- Inventory, deliver and maintain product PAR levels in each location on a set route schedule.
- Respond promptly and professionally to customer inquiries and service requests.
- Promote RD program growth by communicating with healthcare partners and recommending additional services as appropriate.
- Support new closet openings, including onsite setup, in coordination with the Operations Manager.
- Participate in quarterly inventory processes for the Remote Delivery program within the assigned service area.
- Other duties as assigned
Benefits
- Competitive Compensation Packages
- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
- Regional & National traveling CPO/CO/CP opportunities
- Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
