Remote Customer Service Representative

TDB Communications•Sacramento, CA

4d•Remote

About The Position

TDB Communications is hiring compassionate, skilled Customer Service Representatives to support critical government health programs serving California communities. This is a truly remote position—work from the comfort of your home office while making a meaningful difference in people's lives. You'll provide the vital link between individuals and their healthcare services, all while enjoying competitive pay, comprehensive benefits, and clear career advancement opportunities with a stable, veteran-owned company. This position is fully remote. In-person attendance in Sacramento may occasionally be required for initial training, emergency business continuity situations, or performance support—but your day-to-day work happens from home.

Requirements

High school diploma or equivalent
1+ year of customer service experience
Strong communication skills (written and verbal)
Ability to work independently and problem-solve
Reliable internet: minimum 60 Mbps download / 6 Mbps upload (speed test required upon offer)
Must reside within 50 miles of Sacramento, CA (820 Stillwater Rd, 95605)

Nice To Haves

Experience with CRM tools, help desk software, or call center technology
Familiarity with healthcare or government programs

Responsibilities

Answer inbound calls using our automated system and provide clear, professional assistance
Research and resolve customer inquiries while meeting service level agreements
Document all interactions in our CRM system with thorough, accurate notes
Guide callers through online applications and processes
Maintain current knowledge of program regulations and policies
Make outbound follow-up calls when needed
Collaborate with team members and escalate complex issues to leadership