Remote Customer Service Representative

TopView Sightseeing•El Paso, TX

3d•Remote

About The Position

TopView is a fast-growing sightseeing and local experiences company offering a wide range of experiences across major cities in the U.S. and London. Our offerings include TopView Hop-On Hop-Off bus tours (available in New York City and London), Tea Around Town - a unique experience bus tour now operating across major U.S. cities (including New York, Los Angeles, Miami, Chicago, Dallas, Houston, and more), cruises, and bike rentals. We serve thousands of guests daily and continue to expand into new markets, making this an exciting opportunity to join a rapidly growing, high-volume operation where your work directly impacts the customer experience. This is a fully remote position. Opportunities for part-time and full-time schedules are available.

Requirements

Strong communication and problem-solving skills
Experience handling customer escalations, complaints, and high-pressure interactions
Ability to multitask and stay organized under pressure
Reliable, professional, and able to work independently
CRM experience (Zendesk is a plus)
Must be available for overnights, weekends, and holidays
Must have a reliable computer, internet, and headset
Must have a quiet workspace
Must be dependable — attendance and punctuality are critical
Stay calm and professional in high-pressure situations
Are reliable and consistent in a remote role
Can work independently and take ownership

Nice To Haves

Bilingual is a plus (English and Spanish)

Responsibilities

Handle customer inquiries (emails and chat) across multiple U.S. cities and international locations, including London, UK)
Assist customers with bookings, changes, and general inquiries
Manage high-volume escalations with professionalism and confidence
Follow company policies and escalation protocols
Accurately document interactions in Zendesk (or similar CRM)
Work in a fast-paced, high-volume environment
Handle back-to-back interactions