Kalispell Job Fair Opportunity- Teller/Customer Service Representative - Kalispell, MT
TrailWest Bank•Kalispell, MT
•Onsite
About The Position
The Mission of TrailWest Bank is to build loyal, long-term relationships based on trust, prosperity, and community. Our Operations Team is currently in search of a Full-Time Customer Service Representative in Kalispell, Montana. A successful candidate will be motivated and reliable, have strong ethics and integrity, be enthusiastic, have a positive attitude and be approachable, and have a passion for excellent customer service. They should also be able to work successfully with a diverse group of people.
Requirements
- Detail oriented
- Clear, concise, and effective communication skills- both written and verbal
- Basic Computer skills
- Willing to learn
- High school diploma or equivalent required
- 1+ year experience interacting with people and displaying excellent customer service skills, demonstrated through work, military and/or education, required
Nice To Haves
- Bachelor degree preferred
- Knowledge of and experience with bank products, online banking, mobile banking applications, debit cards, etc. preferred but not mandatory.
Responsibilities
- Enthusiastically support the Bank's values and mission
- Engage customers in meaningful conversations regarding their financial needs and goals, identifying referral opportunities for banking center team members
- Cultivate professional relationships with customers, listening carefully to their needs and displaying empathy to provide the best service possible
- Proactively help to resolve customer concerns in a timely, professional and positive manner, escalating issues to next level of authority, as needed
- Display a high degree of integrity, trustworthiness and professionalism at all times
- Actively promote teamwork, leading by example and taking initiative to assist others
- Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud
- Complete all essential training and display enthusiasm for continuous learning, accepting constructive feedback from more experienced team members
- Maintain consistently punctuality and attendance
- Follow Bank policy, procedures and guidelines to protect customers and bank assets
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
