Customer Service Representative

Marmon Holdings, Inc.•Harrison, OH

16d

About The Position

Powerex-Iwata Air Technology Inc., a part of the global industrial organization Marmon Holdings (backed by Berkshire Hathaway), is seeking an enthusiastic, collaborative team player passionate about delivering exceptional customer service to both internal and external stakeholders. The ideal candidate embodies the company mission, vision, and values, and brings empathy, curiosity, and a proactive approach to problem-solving in a fast-paced environment. This role requires someone eager to learn and develop a strong understanding of the technical aspects of our products. Strong communication skills, including a confident phone presence and solid computer proficiency, are essential. We are looking for an innovative individual comfortable sharing ideas, advocating for continuous improvement, and serving as the Voice of the Customer. Powerex designs and builds oil-free compressed air and vacuum systems used in critical environments. As part of Marmon and Berkshire Hathaway, Powerex offers the stability of a well-capitalized organization combined with the agility of a growing business.

Requirements

Proficiency with computer systems, like ERP platforms, Microsoft Office Suite, and other business software applications
Strong analytical thinking, problem-solving abilities, and attention to detail with effective follow-through
Ability and willingness to quickly learn technical products, services, and evolving workplace technologies, including workflows
Excellent verbal and written communication skills with the ability to professionally engage internal teams and external customers
Strong phone etiquette, active listening skills, and the ability to communicate clearly across multiple channels including phone, email, and chat
Customer-focused mindset with adaptability to different personalities, situations, and communication styles
Ability to multitask, prioritize responsibilities, and manage time effectively in a fast-paced environment

Nice To Haves

5 years of Customer Service Experience preferred

Responsibilities

Manage high volumes of inbound and outbound customer interactions while maintaining accuracy and professionalism
Identify customer needs, clarify information, research issues thoroughly, and provide timely solutions or alternatives
Build and maintain positive customer relationships by delivering exceptional service and going above expectations
Demonstrate a commitment to continuous learning by participating in trainings, professional development opportunities, and skill enhancement programs
Collaborate effectively within cross-functional teams while supporting company goals and customer satisfaction initiatives