Customer Service Representative

Qnity•Chesterfield, MO

About The Position

The Customer Service Representative serves as the primary point of contact for Laird Technologies Inc (US) customers, providing exceptional support and resolving inquiries to ensure high levels of customer satisfaction and retention. This role involves communicating effectively, understanding customer needs, and navigating company resources to provide accurate and timely solutions.

Requirements

High school diploma or equivalent; associate's or bachelor's degree preferred.
Proven customer support experience or experience as a Client Service Representative.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

Answer incoming calls, emails, and other communications from customers regarding products, services, orders, and general inquiries.
Identify and assess customer needs to achieve satisfaction, providing accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Process orders, forms, applications, and requests efficiently and accurately.
Maintain customer records by updating account information.
Collaborate with other departments (e.g., sales, technical support, logistics) to resolve complex customer issues.
Keep records of customer interactions, process customer accounts, and file documents.
Take the extra mile to engage customers and build sustainable relationships of trust.