Customer Service Representative - Days and Evening shifts ---- ON-SITE

Teleperformance • Scottsdale, AZ

13d • Onsite

About The Position

This position will be located on-site in Scottsdale, Arizona. As a Customer Service Representative, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

Requirements

• 2+ years of experience in customer service, retail, or another customer-facing role
• Experience working in a cross-functional team
• Exceptional communication skills, including the ability to clearly and concisely communicate in speech and writing, as well as listening to and interpreting customer needs
• Excellent computer skills and problem-solving ability
• Proven ability to adapt and drive progress against goals in ambiguous, changing environments
• Proactive mindset and resourcefulness
• Positive attitude with a growth mindset
• Demonstrate commitment to following established procedures and be customer service driven.
• Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Outstanding communication, listening, and analytical skills.
• Strong organizational and problem-solving skills.
• Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Proactive approach to problem-solving with a focus on creating a positive customer experience.

Nice To Haves

• Exceptional empathy, patience, and a relationship-oriented mindset.

Responsibilities

• Serve as the real-time, human point of contact for Riders; including providing ride information, troubleshooting issues, and assisting the rider on next steps in the event of a service disruption or emergency.
• Support development of new operational processes and tools for scale.

Benefits

• Comprehensive health benefits, which may include medical, vision, and dental.
• Resources for mental health and well-being, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
• Competitive 401(K) plans
• Life insurance
• Supplemental medical coverage
• Critical care insurance
• Pet insurance
• FSA plans
• Retailer discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed