Customer Service Representative

TEKsystems•Hinsdale, IL

13d•$26 - $28•Onsite

About The Position

We're seeking a Customer Service Representative to join a growing benefits administration team supporting members, employer groups, and brokers. This role is ideal for someone who enjoys helping people, solving problems, and delivering an exceptional customer experience in a fast-paced environment. The position offers a stable, long-term career path with a company known for its strong employee retention, supportive culture, and internal growth opportunities.

Requirements

1-3 years of customer service experience
Minimum 1 year of phone-based customer service experience
Strong communication and interpersonal skills
Exceptional attention to detail and accuracy
Ability to multitask and work across multiple systems and applications
Reliable attendance and strong work ethic
Ability to work independently with minimal supervision

Responsibilities

Handle inbound customer service calls and email inquiries
Assist members with enrollment, eligibility, billing, reimbursement, and account-related questions
Support HRA, FSA, COBRA, and benefits debit card programs
Research and resolve customer issues while ensuring accuracy and timely follow-up
Navigate multiple systems simultaneously to access member information and document interactions
Provide support to members, employer groups, and insurance brokers
Maintain accurate records and deliver a high level of customer service